Summary: Medium: Game Publisher: Fenman Topic: Customer Care
This pack contains 10 complete games with all the materials you need for up to 12 players for each game. Essential for all customer service trainers, the games cover skills such as interacting with both internal and external customers in person, by telephone, letter or e-mail: removing internal barriers to the service your organisation provides: being aware of customer signals: adopting appropriate behaviour: questioning skills to discover the customer's needs and desires: using positive and powerful words: and guiding your customers to a positive conclusion.
