Essential Skills : Customer Service - Face to Face
Summary:
Digital Video Streaming "YouTube" Technology for the Training World
Medium: Online Publisher: DTV Topic: Customer Care
Jo Moran, Head of Services at Marks and Spencer, talks customer service in this direct chat-show style video. Jo and presenter Scott Wimsett don't hold back as they review shoddy service from a pizza parlour in West London, talking through the fundamental skills you need to deliver first class customer service face to face. This is the first video in our Essential Skills series.
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