'A Lesson In Handling Grievances' shows a manager struggling to cope with two grievances. After discovering the LESSON process, he is able to correctly handle the grievances.
You will be able to help your managers deal with one of the most difficult parts of their roles: conducting a grievance hearing. Using this resource they will have the confidence and skills to tackle grievance matters, and will be able to carry out a hearing that is procedurally correct.
