Medium: CD-ROM Publisher: Harvard Business School
Topic: Conflict
A business simulation programme which examines techniques for approaching and productively handling difficult business conversations. After completing the programme you should be able to: Describe the impact of avoiding difficult conversations, Explain how we develop and use "mental models" to make sense of the world around us, Monitor private thinking and recognize how profoundly our private thinking can influence our conversations, decisions and actions and how we thereby, unwittingly, often contribute to the "difficulty" in conversations, Recognize our tendency to resort to a defensive "Be in Control" mental model in difficult situations and conversations, and Identify the five nonproductive thinking habits that arise from the "Be in Control" mental model, and shift your mental model forward to one of "Mutual Learning" and five alternative, productive thinking habits.
