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	20 Training Workshops for Customer Care Publisher: Gower Topic: Customer Care Medium: Activity Pack,

	27 Ways to Integrate Training and Development ... with the Needs of the Organization Publisher: Gower Topic: Training Medium: Activity Pack,

	50 Activities for Developing Counselling Skills A collection of ready-made activities for trainers. Publisher: Gower Topic: Counselling Medium: Activity Pack,

	Achieving Quality ILM Super Series 3rd Edition Publisher: Pergamon Topic: Supervisors - Managing Activities Medium: Workbook,	Pergamon

	Advanced Presentation Techniques Publisher: Fenman Topic: Presentations Medium: Activity Pack,

	Appraising Performance ILM Super Series 4th Edition Publisher: Pergamon Topic: Supervisors - Managing People Medium: Workbook,	Pergamon

	Auditing Service Success Save £100s in Open Mind's sale Publisher: Echelon Topic: Customer Care Medium: Activity Pack,	Echelon

	Audits for Organizational Effectiveness Set of assessment tools from Francis & Woodcock Publisher: Gower Topic: Performance Medium: Activity Pack,

	Back to Basics Resource Bank Collection of key skills activities and exercises Publisher: National Extension College Topic: Key Skills Medium: Activity Pack,

	Back To Business Essential viewing on disaster recovery and business survival Publisher: Merlin Topic: Risk Management Medium: CD-ROM,

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